San Antonio School District saw a 50% drop in grievances that previously clogged their administrative system. Youll gain the skills and summon the courage to. Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional. How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work 101 Tough Conversations to Have with Employees: A Managers. Rocky Mountain Equipment reduced turnover from 30% to 16%. Attend this course and practice using real-life models to conduct difficult conversations on any topic. Pride International reduced safety incidents by 55% in one year.ĪT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 million annually. A difficult conversations training will teach managers that listening is a leader’s strongest ally. Listening is one of their best strengths. They need to be direct and respectful, outlining points that can be seen with an objective eye and steering clear of heightened emotions. That means we have to be able to communicate effectively and well, we will chat more about that in due course. High stakes: You and your coworkers are discussing how to change the company’s failing marketing strategy. The add-on option (160.00 + 5.80 online registration fee) is only available to individuals who have completed the Crucial Conversations for Mastering Dialogue training. Differing opinions differ: You want a promotion but your boss thinks you’re not ready. A course fee (224.00 + 7.72 online registration fee) is associated with this training to cover costs of training materials provided by Crucial Learning. Sprint Nextel reported a 93% improvement in meeting productivity metrics.Įmployees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations. This is not a time for the managers to be vague. A crucial conversation is a discussion characterized by high stakes, differing opinions, and strong emotions. Bring Crucial Conversations for Mastering Dialogue to your organization and learn how to handle even the most difficult conversations for better results-including how to disagree with someone in authority, how to say no without making enemies, and how to address issues of diversity and inclusion.Ĭontinually selected as a Top Training Product, Crucial Conversations has been used by more than two million people and 300 of the Fortune 500 to improve productivity, quality, safety, performance, and more.
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